On staying relevant

Do you think the product manager of the first instant messaging tool considered that end users will share long texts using the product? Or that they will only send short text messages containing a few words?Writing long texts instead of short messages makes the instant part almost irrelevant.Same goes for sending endless emails instead of arranging a video conference call to clarify the topic.It looks like the software products which have a large set of features available allow users to perform activities which make irrelevant the initial product purpose. On the contrary, a clear set of features keep applications relevant … Continue reading On staying relevant

On on boarding

Disclaimer: This post isn’t commercially related, it represents my experience as an end user. Few days ago my bank relaunched their mobile banking app. Such a good news. I was curious about the new look and feel, so I started to watch the presentation video to see more details about it. I listed below the steps I have to perform before using the new mobile app. Step 1. I have to download the new app (not update the current app version, but to download a new one). Step 2. I have to type in my username and authentication code (generated … Continue reading On on boarding

On reinventing

There are times when solving a problem or challenge requires a fresh perspective, a new course of action, a steer towards a different path. But there are times when doing some research, reading and learning helps you solve your problem, with practices wide spread in the industry. If you learn from the experience of state of the art writers, authors or consultants then most probably you will find what you need. Smart people with relevant experience in business analysis, product management or software development frameworks (like Scrum) already dealt with challenges similar to yours, so you can take great advantage … Continue reading On reinventing

On problem space

In product management, problem space and solution space represent two very important concepts. The first one comprises all the customer needs which will be addressed by a new feature or product. The second one is represented by the product being developed to address the customer needs, or can be even a partial representation of it like wireframes, prototypes. We see daily products failing although the solution seems to address existing customer needs. So, why does this happen? In a large percentage of situations, it is because the product teams spent insufficient time in the problem space and the majority of … Continue reading On problem space

On simplification

As a business analyst, one of my main responsibilities is to help organisations to #streamline processes and to simplify workflows. Naturally, this “gift” is working also outside office hours. For example, when I pay online my utility bills on the utility provider website. It’s all nice and easy until you find some options which are there to make your life easier but actually they don’t. So I have the option to add my credit card details in my account, with the purpose of not typing them for each payment. Brilliant. What happens after I add one card and proceed to … Continue reading On simplification

On cost of delay

In each company, there is a rush in having innovative ideas brought up and implemented. When it comes to implementing those ideas there are huge delays in the time to market and for this reason, rival companies already release similar products or features. As a consequence, a lot of great ideas are wasted and the enthusiasm to innovate and improve is heavily diminished. But how are companies making sure that the valuable ideas are implemented quickly and their capacity to innovate is not wasted? The answer to this question is using proper prioritization techniques. There are a couple of techniques … Continue reading On cost of delay